岗位信息
Major Duties & Accountabilities 主要职责
1.>Operations Management操作管理 45%
2.Lead Operations Managers and run the Operation Department of local Branch
3.众操作经理引导华南，华北分公司操作部的运作
4.Assign teams, establish work processes, and monitor staff performance to ensure customer satisfaction
5.团队的工作，建立工作流程，以及监督员工工作表现确保客户满意
6.Set minimum standards for operations group to achieve in work flow processes (e.g., FCR issuance, doc dispatch, PSA and SA transmittal, etc.) Ensure teams handle their assignments in prompt, thorough, and accurate fashion (i.e., ensure staff provides qual)
7.项工作流程，设定最低的工作标准（例如，出具FCR，DOC分派，PSA和SA传送等）确保团队处理工作及时、彻底及准确（如确保员工提供高质量的客服）
8.Oversee day to day operations, help resolve problems, and assist staff with difficult issues
9.日常营运，帮助解决问题，并协助员工处理难题
10.Help ensure smooth working relationship with all vendors, agents and service providers
11.维系与所有供应商、代理商和服务商之间顺畅的工作关系
12.Handle those daily messages which require a higher level of experience and/or English proficiency
13.日常中要求具备良好经验以及英语水平精通的工作
14.Assist staff to correctly interpret and execute customers’ instructions and working procedures
15.工作人员正确理解和执行客户的指令和工作程序
16.Ensure work processes (data, documentation) of operations group effectively meet company’s internal financial/accounting requirements
17.操作团队的工作流程（数据、文档）有效地满足公司内部财务/会计要求
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19.>Staff Management 20%员工管理
20.Influence and/or recommend hire/fire decisions, set headcount projection for local branch ops team
21.或建议员工聘用或解雇,制定各地区操作部发展的员工规划
22.Ensure new staff is trained effectively; develop staff for growth and new responsibilities
23.对新员工的培训是有效的; 帮助员工职业成长发展及接受新任务
24.Monitor staff performance; conduct annual performance reviews
25.员工的工作表现，进行年度工作绩绞考核
26.Cross train staff to broaden their skills and to provide quality back up during vacation or sick leave
27.工进行多项任务培训，扩大他们的工作技能，能在同事休假或病假期间为客服提供优质支援
28.Encourage and motivate staff to achieve peak performance
29.和激励员工取得***工作表现
30.Influence and/or recommend staff salary decisions
31.或建议员工工资
32.Set positive example for staff
33.工树立积极榜样
34.Monitor staff performance against management standards (e.g. FCR issuance, doc dispatch, etc.). Continuously seek to improve these standards
35.员工是否违反管理标准（如：FCR出具，DOC发放等）不断地寻求方法改善这些标准
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37.>Assist General Manager (GM) 10% 协助总经理工作
38.Assist GM in achieving service quality objectives
39.总经理实现客服质量目标
40.Assist GM in monitoring performance of contract warehousemen
41.总经理监管合约仓管工作表现
42.Resolve problems related to consolidation when necessary
43.关于柜货整合的问题
44.Assist GM to maximize shipping revenues and minimizing shipping expenses to achieve optimum profitability
45.总经理***化货运收入和减少运输费用，以达到盈利***化
46.Attend vendor meetings; maintain strong relationships with vendor community to promote customer satisfaction and to maximize business opportunities
47.供应商会议洽谈; 保持与供应商团体的紧密联系，促进客户满意度和争取商机***化
48.Maintain close ties to shipping community and keep abreast of current events
49.运业界保持紧密联系，以掌握业界最新情况
50.Assist customers in developing their logistics strategies or with cost analysis (as needed)
51.客户制定货运策略，或成本分析（如需要）
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53.>Special projects额外项目 5%
54.Assist in developing business plan and/or pricing schemes for new business opportunities (as needed).
55.拓展业务计划和/或为新商业机会提供定价方案(如需要)
56.Assist in management/operations of non-traditional services as needed
57.提供非传统服务
Qualification任职要求
Extensive business experience within Supply Chain/Logistics or a combination of Merchandising and Supply Chain roles an asset
应链/物流或销售和供应链角色的资产丰富的业务经验
Education and/or work experience overseas is preferable
考虑拥有海外教育/工作经验者
Ability to work in a time sensitive environment and be results driven
在时间敏感的环境中工作的能力，结果为先
Ability to embrace and adapt to change with a positive attitude
积极的态度接受并且适应改变的能力
Excellent interpersonal and globally adaptable communication skills
的人际交往能力和适应大局的交流能力
Fluent Oral English communication is preferable
有流利的英语口语交流优先考虑
